FAQ

We offer 3 different deposit methods.

Online Deposit:
Submit your taxes online. Ensure to submit all the tax slips. See reminder page for more details.

Email Submission:
Send your Client Questionnaire and tax documents to [email protected]. See reminder page for more details.

In Person Submission:
This option is temporarily unavailable due to COVID-19. You can call to speak with an agent +1 (800) 984-7418.

We prioritize the security and confidentiality of your data. All file transfers (including photos and documents) and emails are hosted on servers protected by 256-bit AES encryption, offering a level of security comparable to that used by leading Canadian banks.

Our email hosting is powered by Google Workspace (formerly GSuite), recognized as one of the most reliable and secure email solutions available. Trusted by global industry leaders like HP, Verizon, Whirlpool, and Salesforce, Google Workspace is designed with a “safety-first” mindset.

You can rest assured that your information is handled with the highest level of protection and care.

•Encryption (TLS): G Suite provides encryption for e-mail in transit.

•Certifications, Audits and Reviews: G Suite is regularly subject to several
independent third-party audits.

• Make sure you have all the required documents on hand, see our Reminder.
• Scan or take a picture of your tax receipts and slips.
• Fill out our customer form
• Send your tax receipts and slips by online filing, email, or fax. ( Due to COVID-19, we don’t receive documents in person) 
• Upon receipt of your documents, an agent will contact you if necessary.
• Your declaration is completed in less than 10 business days.
• Following your payment and consent, your declarations are transmitted electronically (TED) to the governments.

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At Proficiency Tax Ltée, we are committed to safeguarding your privacy and ensuring the security of your personal information. Our Terms & Privacy Policy outlines how we collect, use, and protect your data in compliance with Canadian privacy laws. You can view the full policy here.