FAQ

We offer 3 different deposit methods.

Online Deposit:
Submit your taxes online. Ensure to submit all the tax slips. See reminder page for more details.

Email Submission:
Send your Client Questionnaire and tax documents to [email protected]. See reminder page for more details.

In Person Submission:
This option is temporarily unavailable due to COVID-19. You can call to speak with an agent +1 (800) 984-7418.

File transfers (photos, pdf and others) and our mailboxes are hosted on servers protected by 256-bit AES encryption. We use a level of security comparable to that used by major Canadian banks.

To host our emails, we use GSuite.

GSuite is hands down the best email solution on the market today. Some of the biggest companies in the world, such as HP, Verizon, Whirlpool, and Salesforce, trust it. 

As Google says,
They are leading with a “safety first” mindset.

•Encryption (TLS): G Suite provides encryption for e-mail in transit.

•Certifications, Audits and Reviews: G Suite is regularly subject to several
independent third-party audits.

• Make sure you have all the required documents on hand, see our Reminder.
• Scan or take a picture of your tax receipts and slips.
• Fill out our customer form
• Send your tax receipts and slips by online filing, email, or fax. ( Due to COVID-19, we don’t receive documents in person) 
• Upon receipt of your documents, an agent will contact you if necessary.
• Your declaration is completed in less than 10 business days.
• Following your payment and consent, your declarations are transmitted electronically (TED) to the governments.

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