Have a few questions before you start?

Frequently Asked Questions

Below you will find some of our frequently asked questions.

We offer 3 different deposit methods.

Online Deposit:
Submit your taxes online. Ensure to submit all the tax slips. See reminder page for more details.

Email Submission:
Send your Client Questionnaire and tax documents to [email protected]. See reminder page for more details.

In Person Submission:
This option is temporarily unavailable due to COVID-19. You can call to speak with an agent +1 (800) 984-7418.

File transfers (photos, pdf and others) and our mailboxes are hosted on servers protected by 256-bit AES encryption. We use a level of security comparable to that used by major Canadian banks.

To host our emails, we use GSuite.

GSuite is hands down the best email solution on the market today. Some of the biggest companies in the world, such as HP, Verizon, Whirlpool, and Salesforce, trust it. 

As Google says,
They are leading with a “safety first” mindset.

•Encryption (TLS): G Suite provides encryption for e-mail in transit.

•Certifications, Audits and Reviews: G Suite is regularly subject to several
independent third-party audits.

  • Make sure you have all the required documents on hand, see our Reminder.
  • Scan or take a picture of your tax receipts and slips.
  • Fill out our customer form
  • Send your tax receipts and slips by online filing, email, or fax. ( Due to COVID-19, we don’t receive documents in person) 
  • Upon receipt of your documents, an agent will contact you if necessary.
  • Your declaration is completed in less than 10 business days.
  • Following your payment and consent, your declarations are transmitted electronically (TED) to the governments.

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More Questions?



    David Johnston

    Ottawa, ON

    We did it on the spot and had a report ready in 30 minutes. Amazing work, thank you Lionel for your expertise and quick handling of my situation.

    Ashley Lee

    Ottawa, ON

    He knows what he is doing, and answers your queries very patiently. Highly recommend to any one who is looking to file tax returns.

    Mason Brown

    Ottawa, ON

    Simple, accommodating, knowledgeable and reliable. We’ve come back 3-years now. Very satisfied 🙂

    Albert Robert

    Ottawa, ON

    Great service! Lionel has been very patient with me and ensured that I received every dime I was entitled to! Much appreciated.

    Aaron Robertson

    Ottawa, ON

    Lionel was super helpful and efficient during tax season. I’ll be recommending him to my troops in Ottawa, Canada and overseas!

    Frank Robert

    Ottawa, ON

    So happy I chose to use Proficiency Tax to do my corporate and personal taxes. Lionel always provides topnotch service!